Check out a letter that we received this week from a Member
To Whom It May Concern:
To me, negotiating the purchase of a new vehicle is akin to being attacked by Aliens. That is until I was told by BrightStar Credit Union to consider contacting their auto advisor. To my surprise, the experience turned out to be more than pleasant. I contacted a gentleman named Roland Gonzalez who not only worked hard to find me the car I wanted, at a fair price, but was also, a kind, considerate man. No matter how many times I called Roland, he returned my calls promptly and attended to my wants and needs. Not only did Roland do a lot of telephone calls and leg work, he also stayed with me during the final process with the financial advisors. He was able to turn something that I consider to be a negative experience into something very positive.
All too often people write letters of complaint. However, I feel it is important to also write a letter when an experience is made pleasant. I thank Roland for being there for me and I have already recommended him to a friend. What better compliment could there be?